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Telephone Services
Telephone Services Come In All Varieties...Not All Of Them Good
Last Updated: 7/27/08

The world of telephone services is vast. From land lines to cellular to Voice Over Internet Protocol (VOIP) - there's even a whole world of satellite telephone (no pun intended).

We looked at several of these services and one definetly stands out - though it might not be what you expect...

We recently reviewed a number of different telephone services...

Only One Met Our Criteria For:
  • Worst Customer Service
  • High Prices
  • Bad Automation
Frustrated Businessman
Our Top Pick For Worst Telephone Company
6 out of 6 stars awarded

Rating 6 out of 6 stars

Qwest

Worst Service 6 out of 6 stars awarded
High Prices 6 out of 6 stars awarded
Bad Automation 6 out of 6 stars awarded
Dishonesty 6 out of 6 stars awarded

Note: we've had many bad experiences with this company. The true story to the right is just one example.

We spent close to 30 minutes with their service department one day trying to get them to charge us for an unlisted number service (we were afraid we weren't being unlisted without the charge.)

To this day, we still have not been able to get them to charge us for this...and yes, we're unlisted...

Confused Child

Here's a typical interaction with customer service (and one directly from our experience):

We call to get broadband service. The automated answering system is a horrible time waster and a nightmare to use. (We even had one Qwest service person agree with us and told us to just press zero as soon as it comes on).

We finally get the sales guy (3 or so minutes later) who asks us how many people will be sharing the connection because he can give us a modem that can accomodate 7 simultaneous users. Keeping in mind our future expansion - we agree to this wonder.

When the installation guy arrives to install it all, we ask him if he brought the 7 user modem.

He looks confused.

He says the only modem he has with more than one user is the new 4 user he just got today. He tells us, "the sales people often lie and we're stuck trying to make it right with the customer."

And what did they want to charge us for broadband? A whopping $49 a month when all was said and done!

Guess that says it all.

Runner Up - Also Not So Highly Recommended
6 out of 6 stars awarded

Rating 6 out of 6 stars

Qwest

Worst Service 6 out of 6 stars awarded
High Prices 6 out of 6 stars awarded
Bad Automation 6 out of 6 stars awarded
Dishonesty 6 out of 6 stars awarded
Ignorance 6 out of 6 stars awarded

Kid Hitting Bee Hive With Stick

It's rare that the same company earns both the worst and worst runner up slot.

What can we say?

We've never had a totally positive experience with this company and neither have several people we spoke with.

Did we mention that we talked to their DSL engineer one time to see if we could get broadband at our home? The engineer said that even though we were a little outside the normal area, it would still work fine - in fact he'd had it work much further away without a problem.

But when we tried to order it, the sales department refused - even though we hooked them up directly with their own engineer who said it was ok!

Uh huh...