| Here's a typical interaction with customer service (and one directly from our experience):
We call to get broadband service. The automated answering system is a horrible time waster and a nightmare to use. (We even had one Qwest service person agree with us and told us to just press zero as soon as it comes on).
We finally get the sales guy (3 or so minutes later) who asks us how many people will be sharing the connection because he can give us a modem that can accomodate 7 simultaneous users. Keeping in mind our future expansion - we agree to this wonder.
When the installation guy arrives to install it all, we ask him if he brought the 7 user modem.
He looks confused.
He says the only modem he has with more than one user is the new 4 user he just got today. He tells us, "the sales people often lie and we're stuck trying to make it right with the customer."
And what did they want to charge us for broadband? A whopping $49 a month when all was said and done!
Guess that says it all.